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The player from Israel was experiencing difficulties withdrawing his funds due to limited availability of payment methods. The casino did not respond to the player’s complaint, however, the player later informed us that they had received all their funds 4 months after submitting the complaint. The https://breakingthelines.com/opinion/a-complete-guide-to-casino-games-and-bonuses-on-1win-canada/ player from India had been waiting for his withdrawal to be processed for two weeks before submitting the complaint.
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Player’s successful account was blocked for alleged fraud.
The player from India discovered that all funds, totaling Rs41,000, were missing from his 1win account after a failed withdrawal attempt of Rs7000 on June 6, 2024. The Complaints Team investigated the issue, but the casino claimed that the funds were lost during poker gameplay initiated from the player’s account. Consequently, the complaint was closed as rejected, with a recommendation to contact the casino’s licensing authority for further action.
The player from Indonesia has been waiting for a withdrawal for three months. Despite repeated attempts to communicate with casino’s support, he has not received a response or the outstanding funds. After thorough investigation the player’s account was verified and the casino paid out his winnings. The player from Brazil is unable to withdraw winnings due to a code that the casino promised to send via email, but it has not been received.
Player’s not able to request a withdrawal.
Although we tried to help the player, the player start to be abusive towards our staff so we were forced to reject this complaint as abusive behavior is not tolerated. The player from India has submitted a withdrawal request less than two weeks prior to contacting us. The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. The player from Romania is experiencing difficulties withdrawing his funds due to limited availability of payment methods.
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We informed the player about the standard 14-day verification period and requested additional information. The player did not respond to follow-up messages, and the complaint was rejected due to a lack of further communication. The issue remained unresolved due to the player’s lack of response to inquiries from the Complaints Team regarding the status of the withdrawal and account verification. The player’s account from India was blocked after he completed the KYC process, which prevented him from withdrawing his winnings. The Complaints Team attempted to gather additional information from the player to investigate the issue but did not receive a response.
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- A player from Argentina had entered the wrong email for his account and needed verification to change it.
- They had submitted all necessary documents and had been waiting for a response from the security department.
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Suitable for Android and iOS, the 1Win apps are designed to allow players to enjoy sports betting on the go. When you download the app, you are able to access all of 1Win’s features and offers, directly through your smartphone. The player from Italy has experienced a technical glitch while playing roulette. Additionally, he’s facing difficulties withdrawing the winnings to his preferred payment method. Unfortunately, after a closer examination, we ended up rejecting this complaint as per the player’s explicit request and lack of evidence. The player from Slovakia has requested a withdrawal more than a year ago.
Player is unable to update the email address.
The Complaints Team reviewed the situation and closed the complaint as unjustified. The player from India had requested a withdrawal of 20,000 one month ago, but it remained pending. The issue was reviewed, and the Complaints Team had contacted the casino for clarification. Evidence was provided by the casino, indicating that the player’s account had been blocked due to breaching terms related to multiple accounts linked by the same payment method.
Player’s deposit is delayed.
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We ended up closing the complaint, because the player stopped responding. The player from Italy has been trying to close the account due to a gambling problem. Although it seemed like the case had been resolved considering the overall context, since we did not receive confirmation from the player, we had no choice but to reject this complaint. The player’s account had been reactivated, and the player confirmed receipt of the payment. The player from India had her account blocked during the verification procedure. The player from India reports that their account at 1win was blocked despite playing legitimately and being in loss.
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As a solution, we suggested them to provide the casino with alternative documents, but they refused to do so. The complaint was finally rejected due to unwillingness of the player to comply with the terms of the casino. The player from Nigeria was trying to withdraw his winnings from his 1win account. Although he submitted his documents for verification, he has still not been able to access his account or claim his funds. Both linked accounts shared the same payment method, which basically makes the KYC/verification impossible. The casino acted in accordance with its terms and conditions, and we accept its decision.
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- As a result, the player’s complaint was rejected due to this violation.
- The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint.
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- He requested proof of any alleged linked accounts and demanded compensation for his pending withdrawal.
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- The player from Nigeria reported that 1win had unfairly blocked her account, claiming a violation of rules that she denied.
The player explained that he had forgotten the password to his original account, which led to the creation of a new one. The casino responded by stating that the player needed to provide an email not previously used on their site. Upon providing a new email, the casino had successfully changed the player’s email address, enabling the player to proceed with the withdrawal.
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Their account was then blocked and the casino’s security team did not respond to their inquiries. The casino responded, citing fraudulent activities as the reason for the account block, referencing their terms and conditions. Upon request, the casino had provided evidence of duplicate accounts. Therefore, we were unable to assist the player further and had rejected the complaint.
- The player from Singapore had deposited 11,298 INR into their 1win account, which was subsequently blocked without any suspicious activity.
- The player from Nigeria had requested a withdrawal less than two weeks prior to submitting this complaint.
- The player from Kenya had been waiting for a withdrawal, but the 1win website failed to send the withdrawal code to his email address.
- The Complaints Team concluded that the complaint was unjustified due to the player breaching the casino’s terms and conditions, including multiple accounts and failed KYC/verification.
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- He had experienced similar issues in the past and had requested a prompt resolution.
The player was asking for direct contact from the casino to resolve the issue. Despite our team’s efforts to communicate and provide assistance, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this complaint.
The Complaints Team reviewed the case and found that the casino’s decision to block the account was supported by evidence of a breach of terms due to multiple linked accounts. Consequently, the complaint was rejected as unjustified, and the casino’s actions were deemed compliant with its terms and conditions. The player from South Korea faced issues after his bank account was frozen due to a flagged withdrawal from 1win, which he had legally obtained. Despite his requests to withdraw to a different account, 1win remained uncooperative, insisting on waiting periods that did not resolve the issue.
Player’s withdrawal of winnings is delayed.
A player from Argentina has experienced a delay in account verification at 1Win casino resulting in blocked withdrawals. Despite multiple inquiries and having sent all required documents, the casino has remained silent. The casino representative shared some evidence with our team showing signs of fraudulent activity from the player’s side, therefore we were forced to reject the complaint.
Player’s account was closed after they provided the KYC documents required for the withdrawal. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1win Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. As far as we know, no relevant casino blacklists include 1win Casino.
The player struggles to verify.
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The player from China requested a withdrawal more than two weeks ago prior to submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”. The player from India had her 1win account blocked for a few months due to alleged multiple software account fraud.
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